Customer Service 2010

 

Better customer relationships lead to a better bottom line.

Joe Roberts Customer Service Training provides the skills and techniques to improve customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior customer service.

 

This workshop covers the critical elements for success in the world of customer service.

The agenda is as follows:

Module One:

  • Exceptional Customer Service Leadership
  • Win-Win Strategies to Resolving Customer Conflict
  • How to Manage Your Front Line Customer Service in Hectic Times
  • Creating the Repeat Customer
  • Communication Excellence for Front Line Staff
  • Managing Customer Conflict
  • Process Mapping for Improved Customer Service

Relevant, Research-Based Content That Drives Results

This process addresses the key business issues affecting service delivery today, but also clear priorities and skill sets to create and execute a culture of service. Our process is designed around this deep understanding of the service arena and our customers’ needs.

Your people require the specific knowledge, skills, and behaviours customers notice, appreciate, come back for, and tell their friends about. Every employee in your organization at all levels and across all functions, needs skills that help.

Module Two:

  • Encourage repeat and increased business by promoting an emotional attachment to
    your brand.
  • Transform first-time purchasers—as well as your regulars—into lifelong advocates.
  • Differentiate yourself in a highly competitive market.
  • Make your employees champions of your organization.
  • Go beyond customer satisfaction by managing customer experiences with efficiency
    and care.
  • Build internal relationships that increase productivity and reduce turnover.